User Suggestion On Using Google Wallet App

To all of you who love using google wallet like i do, if you add funds to a google card, write the information on that card down. I love using gw and added funds to it. Yesterday, i replaced my phone and had assumed that reloading the gw app would find all of my funds, but they weren't there. I figured that calling gw would easily solve the issue. I was transferred to the responsible financial institution behind gw and they asked for the user id# associated with the card (found by clicking on the card icon inside of gw app). Since the card wasn't showing up, they couldn't help me without that id#.

I was transferred back to google who asked how if i had "side loaded the app onto my phone" i told them that i had. They said that it isn't officially supported and without that if i had that id# they could retrieve my money, without it i am out of luck. He also informed me that the app could be removed and/or incapacitated if google decided to (and might if alot of people have issues) so i should always keep the id handy, just in case. In the end, my new phone gave me $10 and my old one had a balance of maybe $14, so no big deal. But i will keep up with that information from now on.

Btw, i was very surprised that none of my gw transactions showed up in my google checkout online account. The cs rep reiterated that this was also because the app isn't 'officially' supported. He said there is no news if or when it will ever get the official green light. Just a heads up to save you guys some money, keep up with those id#'s or don't damage or lose your phone.

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